JESSICA RICH WANTS YOU TO BE FULLY SATISFIED WITH YOUR PURCHASE. IF AN ITEM DOES NOT FIT OR SIMPLY DID NOT WORK OUT, YOU MAY RETURN IT WITHIN 7 DAYS OF THE DATE IT WAS DELIVERED USING THE SHIPPING METHOD OF YOUR CHOICE.ANY ITEMS RETURNED AFTER 7 DAYS FROM THE DATE IT WAS DELIVERED WILL BE RETURNED BACK AT THE BUYER'S EXPENSE.

ALL ITEMS ARE SHIPPED THROUGH USPS & UPS YOUR ORDER WILL BE SHIPPED VIA STANDARD SHIPPING UNLESS YOU SELECT AN ALTERNATIVE. AS SOON AS YOUR PACKAGE SHIPS YOU WILL RECEIVE AN EMAIL NOTIFICATION CONFIRMING YOUR TRACKING NUMBER. PLEASE ALLOW 48-72 HOURS TO PROCESS YOUR ORDER BEFORE WE PREPARE SHIPMENT, EXCLUDING WEEKENDS AND HOLIDAYS.

YES, AT JESSICA RICH WE PROVIDE OPTIONS FOR CUSTOM DESIGNS FOR YOUR SPECIAL MOMENTS. PLEASE EMAIL US AT LEAST 4 MONTHS PRIOR TO YOUR EVENT TO ENSURE THE DELIVERY TIME.