JESSICA RICH DOES NOT OFFER REFUNDS.
ANY RETURNS OR CANCELLATIONS WILL RECEIVE STORE CREDIT.
Jessica Rich wants you to be fully satisfied with your purchase. If an item does not fit or simply did not work out, you may return it within 7 days of the date it was received. Any items returned after 7 days from the date it was received will be returned back at the buyer's expense. Store credit codes are issued for the amount spent on your item(s). Please keep in mind store credit codes cannot be combined with any other discount codes. Store credit codes are good for one year and do not cover shipping costs. Once your return parcel is received, please allow 72 hours processing time for our team to send your store credit code via email. Your return must be unused and in all original packaging. We will not accept returned merchandise that appears worn or dirty. Please ship your return merchandise using a shipping method that you can track. We do not take responsibility for packages we did not ship.
Jessica Rich is proud to partner with Route, the leader in package protection and tracking solutions. Route+ is automatically added to your order to protect it from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
PURCHASES MADE ONLINE CANNOT BE RETURNED IN STORE.
THEY MUST BE RETURNED BY MAIL.
Return shipping address:
7811 Melrose Ave
Los Angeles, CA 90046